Mixergy Cylinders: An installer’s guide to customers questions
If you’re a Mixergy Expert, or installing Mixergy, and often get questions from your customers about our technology, then this is the blog for you. Here’s a breakdown of the most common questions we hear and our answers to help your customers get the most out of their cylinder.
How energy efficient is a Mixergy cylinder?
A Mixergy smart hot water cylinder is highly energy-efficient. Unlike traditional hot water systems that heat up the entire cylinder, Mixergy only heats the water you need, when we connect with solar PV, direct electric and / or a gas boiler. This saves on energy and lowers your monthly bills.
Does Mixergy work with heat pumps?
Yes, Mixergy cylinders are fully compatible with both air and ground source heat pumps. If you’re thinking of going down the heat pump route, your Mixergy cylinder will improve the heat pump system efficiency by up to 12%. When Mixergy is used in conjunction with a heat pump we heat the whole cylinder to get the most out of the system.
Can I use a combi boiler with my Mixergy cylinder?
Absolutely. You can connect your boiler to your Mixergy cylinder, which effectively turns the combi into a system boiler. It’s a great option if you want to upgrade your hot water system but don’t want to replace the whole boiler.
What sizes of Mixergy cylinders are available?
Mixergy smart hot water cylinders come in a range of sizes, from 120 litres to 300 litres. Which one you need depends on how much hot water your household uses. For a small family, a 180-litre cylinder might be enough, but larger homes might need a 250-litre or even a 300-litre cylinder.
How do I maintain my Mixergy cylinder?
Maintenance for Mixergy cylinders is pretty straightforward. Most of it is handled automatically by the system itself. There’s a cleansing cycle that prevents issues like legionella, and you can monitor everything through the Mixergy App. We recommend you schedule a regular checks with a heating engineer will keep things in top shape.
Can a Mixergy cylinder provide space heating?
No, the Mixergy cylinder is specifically designed for hot water. If you’re looking for space heating, you’ll need a separate heating system for that.
Can I control my Mixergy cylinder remotely?
Yes! The Mixergy App lets you control the system from anywhere. You can adjust the heating schedule, monitor your energy usage in real time, and even boost your hot water if you need more.
What should I do if I have a technical issue?
If anything goes wrong, please first check with me, your installer! The User Guide or the Homeowners guide on the Mixergy website is also very useful for any common question you may have
Conclusion
As installers, you often get lots of questions about Mixergy Cylinders and their efficiency. We hope this short guide is useful to explain the technical information quickly to your customers, so they fully understand the benefits of Mixergy.
If you are not already a Mixergy Expert then head to our become an Expert page to find out how.
