Warranty and Care Plan
Built with the future in mind
We design our solutions to help you now and in the future. To get the most out of your Mixergy products, it’s important to maintain them properly.
Our warranty provides confidence and our care plans bring peace of mind.
How the warranty works for you
Mixergy cylinders are built to last and come with a 25-year warranty. To activate this warranty, your cylinder must first be registered and connected to the Mixergy network. This is important to give you the basic protection that you need.
As with any conventional hot water system, to maintain your warranty it must be annually serviced by a qualified heating engineer.
Care Plan
Our care plans offer hassle-free warranty cover and peace of mind that your cylinder is in full working order.
Mixergy Care provides a quarterly self-diagnostic report and you don’t need to provide your annual service documentation in the event of a claim.
Mixergy Care Plus gives you all the above and will also cover the cost of any spare parts not covered by your 25-year warranty and the associated labour charges for spare parts.
Warranty and Care comparison
The following table compares support packages options for illustrative purposes only. For a comprehensive description of the relevant plans and exclusions, see Warranty, Care Plan, and Care Plan +.
| Warranty | Care Plan | Care Plan + | |
| Cost | Free | £4.99 p/m or £49.99 p/a | £8.99 p/m or £89.99 p/a |
| 25-year cylinder warranty | ✓ | ✓ | ✓ |
| 3-year peripheral component warranty | ✓ | ✓ | ✓ |
| 25-year peripheral component warranty | ☓ | ☓ | ✓ |
| Your warranty remains valid without proof of annual service * | ☓ | ✓ | ✓ |
| Remote monitoring service | ☓ | ✓ | ✓ |
| Notification if there is a significant issue with the cylinder’s functionality | ☓ | ✓ | ✓ |
| Quarterly Care Plan Report | ☓ | ✓ | ✓ |
| 25-years installation services provided for replacement peripheral components | ☓ | ☓ | ✓ |
To activate your Warranty and sign up for Care Plan or Care Plan +, download the Mixergy App and register your cylinder. Find out more about the Mixergy App or download it below.
